Practice Policies & Patient Information

Practice Policies & Patient Information

Our staff are committed to providing quality healthcare for the benefit of all of our patients. View our policies to see how this is achieved.

We want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

Friends & family test

Waterside Medical Centre is committed to ongoing initiatives that will benefit you, the patients, in so many ways.
As well as engaging in the latest modern technology in order to provide a better service, the Surgery team will be involving patients themselves in the running and monitoring of the service it provides through the Patient Participation Group – PCN.

Members of the Group have no executive authority in the running of the Surgery, they are there to comment on the working of the Practice from a patient’s point of view. So often, when one is heavily involved in the detailed running of a business, it is very easy to overlook the obvious.

Please feel free to email if you would like to take part. Our email address is

There are currently no vacancies.

Green Impact For Health Toolkit
Waterside Medical Centre is delighted to be signed up to the Green Impact for Health Toolkit and is actively taking steps to reduce our carbon footprint. The climate emergency is also a health emergency, and health care in the UK contributes 5.4% of the UK’s carbon emissions. We need to enhance the health of our current population without compromising the health of future generations, and this means operating within the sustainable boundaries of the planet. Fortunately most of the solutions for the planet also make our health better – for example, engaging in active travel and exercise in nature, avoiding smoking, reducing pollution etc all enhance our health and reduce our need for medications, with further benefits to the NHS, your health and the carbon footprint of healthcare. Take a look at to learn more about this